Refund policy
At KAMAVI, we strive to provide our customers with high-quality and beautifully crafted jewelry. We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we have implemented the following return policy to ensure a smooth and hassle-free experience:
1.Returns and Exchanges:
We accept returns and exchanges within 14 days from the date of purchase.
To initiate a return or exchange, please contact our customer service team at kamavijewelry@gmail.com to obtain a Return Authorization (RMA) number.
All items must be returned in their original condition, unworn, and with the original packaging intact.
2.Custom and Personalized Orders:
Unfortunately, we cannot accept returns or exchanges on custom or personalized orders as these are specially crafted to your specifications.
3.Return Shipping:
Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item).
For your protection, we recommend using a trackable and insured shipping method when returning items.
4.Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3day.
5.Exchanges:
If you would like to exchange your item for a different size, style, or product, please contact our customer service team to arrange the exchange.
6.Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work with you to resolve the issue promptly.
7.Cancellations:
If you wish to cancel your order, please contact us within 24 hours of placing the order. Once the order has been processed, it cannot be canceled.
8.Contact Information:
For any questions or concerns regarding our return policy, please contact our customer service team at kamavijewelry@gmail.com.
We appreciate your understanding and cooperation. Thank you for choosing KAMAVI for your jewelry needs.
1.Returns and Exchanges:
We accept returns and exchanges within 14 days from the date of purchase.
To initiate a return or exchange, please contact our customer service team at kamavijewelry@gmail.com to obtain a Return Authorization (RMA) number.
All items must be returned in their original condition, unworn, and with the original packaging intact.
2.Custom and Personalized Orders:
Unfortunately, we cannot accept returns or exchanges on custom or personalized orders as these are specially crafted to your specifications.
3.Return Shipping:
Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item).
For your protection, we recommend using a trackable and insured shipping method when returning items.
4.Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3day.
5.Exchanges:
If you would like to exchange your item for a different size, style, or product, please contact our customer service team to arrange the exchange.
6.Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work with you to resolve the issue promptly.
7.Cancellations:
If you wish to cancel your order, please contact us within 24 hours of placing the order. Once the order has been processed, it cannot be canceled.
8.Contact Information:
For any questions or concerns regarding our return policy, please contact our customer service team at kamavijewelry@gmail.com.
We appreciate your understanding and cooperation. Thank you for choosing KAMAVI for your jewelry needs.